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Security Statement


Your safety is very important to us. When using an ATM… please read over these few brief overviews of some important ways you can help ensure your security while enjoying the convenience of the Automated Teller Machine or Night Depository.


Only use ATM’s that are well-lighted and if you see anything suspicious, go to another ATM.


Keep in sight of other people and/or have someone accompany you, especially after sundown.


When using a drive-up ATM, only roll down your window to make the transaction.


A running vehicle and/or keys in the ignition are too inviting.


This number is your very own! Guard it!!! It is best to memorize your number and not write it down. If you must write the number down, keep it in a a separate place from your card.


This should be done only after you are in the safety of your vehicle and the doors are locked.



Do not leave your receipt at the ATM and always check your statements for any discrepancies.



Watch for suspicious activity around the Night Depository. If you notice anything suspicious, do not make your deposit. Leave and notify the police.


Do not deposit more than one bag at a time. Most depositories can only handle one at a time.


If someone approaches you and demands money at an ATM or a Night Depository, do not resist. Try to remember everything you can about the incident and report it immediately to the police.

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Identity Theft

What is identity theft?

Identity theft occurs when someone acquires your personal information and uses it without your knowledge to commit fraud or theft. It is a serious crime and cases are growing. An all-too-common example is when an identity thief uses your personal information to open a credit card account in your name.

No matter how cautious you are, there is no way to completely prevent identity theft from occurring. But, there are ways you can help minimize your risk. This page contains valuable information on how you can protect yourself by managing your personal information wisely, the warning signs of identity theft and what to do if you do become a victim.

Helpful Tips:

  • Don't give out personal information on the phone, through the mail or over the Internet unless you've initiated the contact or are sure you know whom you're dealing with
  • Don't carry your Social Security card with you∙∙∙ leave it in a secure place! Carry only the identification, credit and debit cards that are needed
  • Don't put your address, phone number or driver’s license number on credit card sales receipts
  • Social Security numbers or phone numbers should not be put on your checks
  • Shred your charge receipts, copies of credit applications, insurance forms, physician statements, checks, bank statements, expired charge cards that you're discarding and credit offers you receive in the mail
  • Secure your credit card, bank and phone accounts with passwords. Avoid using easily available information like your birth date, the last four digits of your SSN or your phone number. When opening new accounts, you may find that many businesses still have a line on their applications for your mother's maiden name. Use a password instead
  • Secure personal information in your home, particularly if you have roommates or hired outside help
  • Promptly remove mail from your mailbox. If you're planning to be away from home and can't pick up your mail, call the U.S. Postal Service at 1-800-275-8777 to request a vacation hold
  • Ask about information security procedures in your workplace. Find out who has access to your personal information and verify that records are kept in a secure location. Ask about the disposal procedures for those records
  • Before revealing any personally identifying information (for example, on an application), find out how it will be used, secured and whether it will be shared with others. Ask if you have a choice about the use of your information. Can you choose to have it kept confidential?

Check your credit report:

Order a copy of your credit report from each of the three major credit-reporting agencies every year. Make sure it is accurate and includes only those activities you have authorized. The law allows credit bureaus to charge you up to $9.00 for a copy of your credit report.

By checking your report on a regular basis, you can catch mistakes and fraud before they wreck havoc on your personal finances. Don't underestimate the importance of this step.


Credit Bureaus

Equifax - www.equifax.com
To order your report, call: 1-800-685-1111
To report fraud, call: 1-800-525-6285

To place a fraud alert: 1-888-766-0008

Experian - www.experian.com
To order your credit report or report fraud, call: 1-888-EXPERIAN (397-3742)

TransUnion - www.transunion.com
To order your report, call: 800-916-8800
To report fraud, call: 1-800-680-7289

To place a fraud alert: 1-800-680-4213

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Phishing usually comes in the form of fraudulent emails that appear to come from legitimate sources asking customers to verify personal information or link to counterfeit websites that appear real. Pharming is similar to Phishing.  Pharming seeks to obtain information by secretly directing you to a copycat website where your information is stolen usually by instructing you to fill out a legitimate looking form.

Watch for emails that:

  • Urge you to act quickly because your account may be suspended, closed or to update your personal information
  • Don't address you by name: but, use a more generic one like "Dear valued customer"
  • Ask for account numbers, passwords, Access IDs or other personal information.

The Bank will NEVER ask for sensitive information such as: account numbers, Access IDs or passwords via email or phone.

Tips for safeguarding your information:

  • Don’t give your Social Security number or other personal credit information about yourself to anyone who calls you
  • Tear up receipts, bank statements and unused credit card offers before throwing them away
  • Keep an eye out for any missing mail
  • Don’t mail bills from your own mailbox with the flag up
  • Review your monthly accounts regularly for any unauthorized charges
  • Order copies of your credit report once a year to ensure accuracy
  • Do business with companies you know are reputable, particularly online
  • Don’t open email from unknown sources and use virus detection software. Be wary of unsolicited or unexpected emails from all sources. If such an email arrives, delete it without opening it.
  • Protect your PIN (don’t carry them in your wallet!) and passwords. Use a combination of letters and numbers for your passwords and change them periodically
  • Make all of your passwords a complicated combination of letters and numbers
  • Make sure that your computer has up-to-date virus protection (new computer viruses are happening every day)
  • Spyware prevention programs are readily available.  Every computer connected to the internet should have spyware software installed and updated regularly. Malware is short for malicious software . It is often included in spam emails and can take control of your computer and forward personal data to thieves.  Install and update malware prevention software regularly along with operating system updates and patches.
  • Report any suspected fraud to your bank and the fraud units of the three credit reporting agencies immediately.
    TransUnion: (800) 680-7289
    Experian: (888) 397-3742
    Equifax: (888) 766-0008

If you become a victim, contact:

  • The fraud departments of the three major credit bureaus
  • The creditors of any accounts that have been misused
  • The local police to file a report
  • the bank to cancel existing accounts held in your name and re-open new accounts with new passwords.

Feliciana Bank is committed to safeguarding our customers’ financial information. Maintaining our customers’ trust and confidence is a top priority. To learn more about how we protect your information, please ask for a copy of our privacy policy or click on the link on our website.

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Corporate Account Takeover (CATO)

Corporate Account Takeover is an evolving electronic crime typically involving businesses that are vulnerable to theft when cyber thieves gain access to the business computer system to steal confidential banking information so as to impersonate the business and send unathorized wire and ACH transactions to accounts controlled by the thieves.  In order to protect themselves against such crime, businesses must have a well-protected computer system, well-trained, trusted employees to run those systems and monitoring systems in place to watch all computer activity.  Multiple controls or a "layered security" approach is required.  Feliciana Bank maintains a secure network to protect customer information and expects its business customers to maintain and monitor their systems well.  Please call the bank for more information if needed.  At this time, Feliciana Bank does not have customers who are at risk for CATO.  Should that  become the case, intensive customer education will take place.

Distributed Denial -of-Service (DDoS)

On the internet, a Distributed Denial-of-Service (DDoS) attack is one in which a multitude of compromised systems attack a single target, thereby causiing denial of service for users of the targeted system.  Feliciana Bank makes sure that our Website is monitored and protected against such attacks so that our customers will have access to the website, online banking and online billpay at all times.  Our Web Host updates their preparedness measures on a regular basis and notifies the bank.  Should there be an attack that denies service in these areas, our customers will be notified. 

USA Patriot Act

To help the government fight the funding of terrorism and money laundering activities, Federal Law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.

What this means to you:

When you open an account, we will ask for your name, address, date of birth and other information that will allow us to identify you. We may also ask to see your driver’s license and other identifying documents.

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